Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Manage all aspects of the relationship with assigned clients and act as the primary point of contact
• Develop and execute an account management strategy that drives retention, renewal, adoption, and growth
• Deliver a superior customer experience and conduct regular service performance reviews to ensure satisfaction and account growth

Required Qualifications:

• Bachelor's degree in business or technical discipline
• Certified Project Management Professional (PMP) or equivalent PM experience preferred
• ITIL Certification
• 6-10 years' experience in Information Technology or related field
• 6-10 years' experience in account management, customer service, or service management, preferably with an IT managed service provider