Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Develop and maintain strategic partnerships with customers to promote retention and loyalty
• Engage proactively with customers to drive product adoption and identify upsell opportunities
• Act as the voice of the customer by providing feedback to internal teams and advocating for customer needs

Required Qualifications

• Bachelor's degree preferred
• 3-5 years of customer success experience in a B2B Mid-market or Enterprise-focused SaaS company
• Experience managing a revenue-based quota
• Experience creating and delivering high-quality QBRs to executive teams
• Basic understanding of accounting and finance ecosystem preferred