Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Enterprise.

Key Responsibilities

• Serve as the primary point of contact for enterprise customers, ensuring high levels of support and experience
• Assist customers in effectively using the platform and integrating it into their workflows
• Foster strong relationships with customers to understand their needs and provide feedback for product improvements

Required Qualifications

• 5-7+ years of experience in customer-facing advisory or consultancy roles, preferably in a SaaS environment
• Proven track record in a quota-carrying role supporting sales teams
• Strong communication, presentation, and negotiation skills
• Ability to work collaboratively in a fast-paced environment
• Proficiency in simplifying complex technical information for non-technical stakeholders