Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Midwest).

Key Responsibilities

• Lead onboarding experiences and drive meaningful adoption of the platform
• Achieve measurable outcomes by tracking usage metrics and ensuring partner growth
• Build strategic relationships across school systems and create scalable impact through resources

Required Qualifications

• 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation
• Proficiency with CRMs and customer success tools like Gong or Salesforce
• Experience in K-12 education, ideally as a classroom teacher or instructional coach (bonus)
• Experience leading professional development and training for educators (bonus)
• Demonstrated operational excellence and a growth mindset