Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Eastern Seaboard).

Key Responsibilities

• Drive meaningful adoption of the platform through effective onboarding and integration into instructional routines
• Achieve measurable outcomes by tracking usage metrics and ensuring partner growth
• Deepen strategic relationships with stakeholders at all levels within school systems

Required Qualifications

• Minimum 2-3 years in a customer-facing role such as customer success, account management, or EdTech implementation
• Proficiency with CRMs and customer success tools such as Gong or Salesforce
• Experience in K-12 education, ideally as a classroom teacher or instructional coach (preferred)
• Relentless ownership and operational excellence in managing accounts
• Instructional fluency with an understanding of educators' needs and school functions