Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to serve as a strategic point of contact for existing resellers and customers.

Key Responsibilities

• Manage the entire customer lifecycle post-sale, including onboarding, account development, renewal, and expansion
• Proactively drive customer success initiatives to ensure high satisfaction and long-term retention
• Build and foster strong relationships with key stakeholders to expand reach and impact

Required Qualifications

• 4+ years of experience in a client-facing role such as Sales, Customer Success, or Account Management
• Proven ability to manage and prioritize a large portfolio of clients
• Experience with complex, technical software products, preferably in a SaaS environment
• Demonstrated success in upselling, contract renewal, and customer retention
• Experience working cross-functionally with sales, engineering, and support teams