Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Americas - Remote).

Key Responsibilities

• Develop and maintain strong relationships with assigned customers, acting as their primary point of contact
• Conduct Quarterly Business Reviews to assess software use and identify improvement opportunities
• Monitor customer health metrics and report on satisfaction and retention metrics

Required Qualifications

• 3+ years of experience in Customer Success, Account Management, or a related role within a SaaS or software company
• Demonstrated ability to manage customer relationships with a focus on meeting customer needs
• Experience identifying upsell opportunities and a proven track record of meeting upsell targets
• Comfortable working with software tools and providing technical guidance to customers
• Ability to manage multiple customer accounts and projects simultaneously