Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee customer relationships and ensure the successful adoption of technology solutions.

Key Responsibilities

• Manage a portfolio of customers throughout the customer lifecycle, focusing on renewals and expansions
• Consult with customers to optimize the adoption of technology solutions and showcase value through business reviews
• Collaborate with the sales team to identify and close expansion opportunities

Required Qualifications

• BA/BS degree or relevant work experience
• 5+ years of experience in a customer success role, preferably in a SaaS technology company
• Experience managing client engagements with deal sizes ranging from $100k to $5M
• Strong familiarity with Salesforce, G-Suite, Microsoft products, and Zoom
• Proven ability to build long-term client relationships and ensure high customer satisfaction