Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive product adoption.

Key Responsibilities

• Serve as account owner and provide leadership to ensure customer success
• Identify and mitigate churn risk to achieve retention rates
• Grow monthly recurring revenue through strategies that drive product adoption

Required Qualifications

• Proven track record of exceeding sales and customer success goals
• Highly organized with the ability to manage multiple tasks
• Experience in SaaS, Social Media Management, and enterprise software
• Ability to interact with and influence C-level executives
• Strong analytical skills with a solution-oriented mindset