Customer Success Manager

Job Summary

A company is looking for a Scaled Technical Success Manager.

Key Responsibilities

• Manage customer escalations and long-term project plans to ensure product adoption and retention
• Collaborate with account teams to prioritize actions and tailor success plans for customers
• Conduct business reviews with key stakeholders and provide data-driven recommendations to enhance customer ROI

Required Qualifications

• 2+ years of experience in a Customer Success role
• 1+ years of experience using Salesforce CRM with intermediate to expert knowledge
• Experience in a SaaS/Technology company or fast-growing start-up preferred
• Proven project management skills and ability to meet key objectives and timelines
• High level of empathy and emotional intelligence to engage effectively with customers