Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager with a focus on growth and expansion.

Key Responsibilities:

• Own the customer lifecycle post-sale, driving adoption, satisfaction, and expansion opportunities
• Build deep, strategic relationships with customer stakeholders to become a trusted advisor
• Identify, qualify, and partner with Sales to close upsell and cross-sell opportunities

Required Qualifications:

• 3-5+ years of Customer Success, Account Management, or Growth experience within cybersecurity startups or early-stage environments
• Proven track record of driving account expansion and managing renewal processes
• Strong technical understanding of cybersecurity solutions and customer pain points
• Highly entrepreneurial, with the ability to thrive in a fast-paced, evolving GTM structure
• Outstanding relationship management and commercial acumen