Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who is passionate about customer success and will manage various programs within the Global Technical Support organization.

Key Responsibilities

• Engage with assigned customers and develop an in-depth understanding of their software environment
• Implement action plans to address open issues and maintain ongoing contact with customers
• Drive initiatives within the Support group to adopt industry best practices and liaise between customers and internal stakeholders

Required Qualifications

• Bachelor's degree in business or a related field preferred
• 3 years of Account Management and related experience
• Operational Logistics experience (yard, warehouse, or transport management) and/or software vendor experience preferred
• Must be bilingual in Spanish and English
• Proven ability to complete projects according to outlined scope, budget, and timeline