Customer Success Manager

Job Summary

A company is looking for a SMB Customer Success Manager.

Key Responsibilities

• Manage a high-volume book of business with one-to-many communication strategies to drive adoption
• Help clients achieve measurable value from the platform by focusing on usage metrics and business outcomes
• Monitor client health using data to identify at-risk accounts and implement appropriate interventions

Qualifications

• 2-4 years of experience in a scaled or digital Customer Success role managing 150+ clients
• Experience with customer adoption and retention in a low-touch environment with an ARR portfolio of $2M+
• Strong analytical skills to interpret data and identify trends
• Proficiency in CRM and marketing automation platforms is highly preferred
• Comfortable leveraging technology and automation to achieve results