Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Business Services (Remote - Eastern Time Zone).

Key Responsibilities

• Engage with clients post-implementation to address product performance inquiries and ensure ROI
• Optimize client interactions to assess needs and uncover additional sales opportunities
• Collaborate with internal teams to resolve service delivery issues and enhance client experience

Required Qualifications

• 3+ years of customer success or sales experience
• Bachelor's degree in Business or equivalent work experience
• Experience with customers in various industries, such as financial services and fintech
• Consultative skills with the ability to collaborate with customers
• Strong organizational and project management skills