Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will ensure customer satisfaction and drive value for clients.

Key Responsibilities

• Manage a portfolio of 60-75 accounts, overseeing customer onboarding and product adoption
• Develop and execute customer success plans, identifying churn risks and tracking progress
• Collect customer feedback to advocate for their needs and collaborate with internal teams for product improvements

Required Qualifications

• 3+ years in Customer Success, Account Management, or Consulting
• 5+ years of overall work experience
• Strong business acumen and knowledge of Customer Success practices
• Experience in SaaS start-up environments is a plus
• Experience in Recruiting is a plus