Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will support customers and enhance their experience with the platform.

Key Responsibilities

• Manage a portfolio of customer accounts, fostering long-term relationships to drive satisfaction and growth
• Develop and implement strategic success plans, conducting regular business reviews to identify opportunities
• Oversee the customer journey post-implementation, ensuring smooth product adoption and use case expansion

Required Qualifications

• 2+ years of experience in a Customer Success or Account Management role within a B2B SaaS company
• Experience managing a book of business with responsibility for renewals and expansions
• Ability to think strategically while executing operational tasks related to product adoption
• Familiarity with CRM tools like HubSpot or Salesforce and ability to interpret usage data
• Strong relationship-building skills, with a focus on achieving beneficial outcomes for both customers and the business