Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid Market segment.

Key Responsibilities

• Build and nurture strong, long-term client relationships with key stakeholders
• Drive customer return on investment by tracking performance and ensuring measurable outcomes
• Manage contract renewals and identify upsell opportunities aligned with customer needs

Required Qualifications

• 5+ years of experience in Customer Success, Account Management, or strategic consulting within a SaaS environment
• Strong understanding of SaaS products, with experience in Revenue Operations preferred
• Proven track record of managing retention and driving growth through customer engagement
• Experience using Salesforce and other CRM or GTM systems is preferred
• Ability to effectively manage internal and external stakeholders