Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support its agriculture business line.

Key Responsibilities

• Act as the primary point of contact for assigned clients, ensuring timely communication and problem resolution
• Provide internal feedback to maximize customer value and retention while managing a renewal book of business
• Work closely with sales and technical teams to ensure an exceptional customer experience and address any issues

Required Qualifications and Education

• Experience managing a large book of business with a proven track record of long-term customer retention
• Preferred background in a SaaS or software company
• Ability to thrive in a fast-paced and ambiguous environment
• Highly organized with the ability to balance competing priorities
• Results-driven mentality with a focus on speed and action