Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Serve as the primary contact for assigned accounts, fostering trust and identifying opportunities
• Facilitate collaboration among internal and external teams to meet project deliverables
• Act as a trusted advisor to clients, providing feedback and advocating for their needs

Required Qualifications

• 5+ years of experience in customer success, account management, or similar roles
• Experience working with enterprise clients
• Ability to communicate technical concepts to non-technical clients
• Experience building and maintaining customer onboarding programs
• Familiarity with Tag Management platforms and understanding of analytics and reporting