Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager 1.

Key Responsibilities

• Act as a trusted advisor and subject matter authority to customers regarding product offerings
• Supervise and optimize employer content and recruitment advertising campaigns
• Identify upsell opportunities and collaborate with Sales to drive customer success and renewal outcomes

Required Qualifications

• 1-3+ years of experience in B2B environments, preferably in customer success or account management
• Proven ability to drive account growth through strategic engagement
• Experience with Salesforce or similar CRM and customer success analytics platforms
• Strong metrics-driven mindset with a track record of achieving customer retention goals
• Ability to travel within the United States approximately 3 times per year