Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager 1.

Key Responsibilities

• Act as a trusted advisor and subject matter authority to customers regarding the company's product offerings
• Supervise and optimize employer content and recruitment advertising campaigns to ensure consistent product performance
• Identify strategic upsell and cross-sell opportunities to grow existing account value

Required Qualifications

• 1-3+ years of experience in B2B environments, preferably in customer success, account management, or sales
• Proven ability to identify upsell opportunities and drive account growth through strategic engagement
• Passion for online advertising/media, marketing, and/or employer branding
• Experience with Salesforce or similar CRM and customer success analytics platforms is highly desirable
• Ability to work autonomously and take initiative in managing customer accounts