Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure successful onboarding and long-term satisfaction of customers.

Key Responsibilities

• Lead customer onboarding and manage data feed configurations for accurate data exchange
• Build relationships with customer stakeholders and align their goals with the company's program
• Analyze customer data to provide insights, drive adoption, and deliver regular performance reports

Required Qualifications

• 6+ years of experience in Customer Success, Account Management, or a similar client-facing role
• Strong technical aptitude for managing data feeds, integrations, and system configurations
• Experience managing complex vendor partners within healthcare and benefit programs
• Proven track record of building strategic relationships with key customer stakeholders
• Analytical mindset with experience in reporting and data analysis