Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to oversee new customer onboarding and retention efforts.

Key Responsibilities

• Manage approximately 100 active new accounts, ensuring a high-touch onboarding experience
• Support post-90-day retention campaigns and manage at-risk accounts with tailored save plans
• Provide feedback to Product & Marketing teams and refine customer engagement strategies

Required Qualifications

• 2-4 years of experience in SaaS customer success, onboarding, or account management
• Proven ability to manage high-volume accounts effectively
• Experience interpreting usage data and translating it into actionable plans
• Familiarity with CRM systems (e.g., Salesforce) and customer support tools (e.g., Intercom)
• Experience in service-based SMBs, particularly in the salon, spa, or tattoo industries is a plus