Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to drive customer engagement and revenue growth.

Key Responsibilities

• Focus on the success of strategic customers, ensuring product evaluation and long-term value realization
• Manage the deal cycle from product evaluation to close, nurturing prospects similarly to customers
• Drive customer adoption through best practices, onboarding, and uncovering upsell opportunities

Required Qualifications

• Experience in expanding customer adoption and growing revenue through relationship building
• Comfortable interacting with internal stakeholders, including C-Level sponsors
• Experience in designing and presenting business reviews and strategic success plans
• Quick learner with a willingness to ask questions and become a product expert
• Ability to manage multiple customer accounts in a fast-paced environment