Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to support healthcare organizations in utilizing their technical product effectively.

Key Responsibilities

• Manage 20-50 customer accounts, ensuring optimal product usage and support
• Collaborate with sales, product, and support teams to enhance customer experience
• Onboard new customers and present insights based on product usage and business reviews

Required Qualifications

• 2+ years of experience in a customer success role
• Experience managing multiple customer accounts in an early-stage environment
• Familiarity with best practices for CRM systems
• Ability to analyze datasets and derive insights
• Experience with complex technical products