Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to foster client relationships and drive mutual success.

Key Responsibilities

• Build and nurture relationships with a portfolio of clients to ensure satisfaction and revenue growth
• Monitor client adoption of software features and deliver tailored training to maximize value
• Manage client escalations, prepare business reviews, and handle contract renewals

Required Qualifications and Skills

• 3+ years of experience in an Account Manager or Customer Success role
• Preferred experience in construction lending
• Proven ability to build and maintain client trust
• Experience managing cross-sell and up-sell opportunities
• Knowledge of industry practices, trends, and technology