Customer Success Manager

Job Summary

A company is looking for a Manager Customer Success - CRM Consulting.

Key Responsibilities

• Manage, scale, and grow a team of Marketing Consultants to achieve quarterly targets
• Foster a collaborative and high-performance team culture focused on continuous improvement and client success
• Drive the voice of the customer within the organization to shape product development and improvements

Required Qualifications

• At least 7+ years of experience in Customer Success, Strategic Marketing, or Account Management, with 4+ years in people management
• Strong understanding of SaaS metrics, including ARR, churn, CSAT, NDR, and expansion numbers
• Bachelor's degree in Marketing, Business, or a related field preferred
• Ability to analyze data and translate insights into actionable strategies
• Experience in the fitness and wellness industry strongly preferred