Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to ensure client satisfaction and success.

Key Responsibilities:

• Guide new clients through the onboarding process and provide comprehensive training on software and services
• Develop and maintain strong relationships with clients, acting as a strategic advisor and managing account renewals
• Monitor client usage and engagement to identify improvement opportunities and provide timely solutions to any issues

Required Qualifications:

• 2+ years of experience in software implementation, customer success management, or account management in a SaaS organization
• Resourceful problem-solver with experience in troubleshooting business processes and software issues
• Self-driven with the ability to prioritize and execute tasks effectively
• Strong understanding of the SaaS business model and recurring revenue
• Familiarity with Salesforce and ChurnZero is a plus