Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager - Remote.

Key Responsibilities

• Proactively maintain high levels of customer engagement and satisfaction to ensure retention and minimize churn risk
• Conduct regular check-in calls and Quarterly Business Reviews to analyze customer engagement and identify opportunities for product adoption and expansion
• Act as the customer's advocate within the organization, ensuring timely resolutions to issues and maintaining a deep understanding of customer needs and product fit

Required Qualifications

• Bachelor's degree or equivalent relevant work experience
• Minimum 2 years of experience in a customer-facing operations service role within a SaaS or HCM software company
• Ability to identify opportunities for growth and adoption of products
• Experience in managing customer relationships and mitigating churn risk
• Understanding of organizational structures and decision-making processes within customer accounts