Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Commercial) to drive customer satisfaction and retention.

Key Responsibilities

• Provide coaching and guidance to customers throughout their experience
• Manage renewals and identify opportunities for expansion within the customer portfolio
• Conduct executive business reviews to drive value realization and customer retention

Required Qualifications and Experience

• 2+ years of experience in an Account Management or Customer Success position at a SaaS company
• 1+ years of experience working with Salesforce and Zendesk
• 1+ years of experience in cybersecurity is preferred
• Previous experience owning the renewal process and identifying opportunities for account expansion
• Able to manage customers and make recommendations to improve their security outcomes