Customer Success Manager

Job Summary

A company is looking for a Manager Customer Success - CRM Consulting.

Key Responsibilities

• Manage and grow a team of Marketing Consultants to meet quarterly targets
• Develop the Marketing Solutions program to drive revenue and customer acquisition
• Collaborate with other managers to address escalations and improve customer sentiment

Required Qualifications

• 7+ years of experience in Customer Success, Strategic Marketing, or Account Management
• 4+ years of experience in people management
• Strong understanding of SaaS metrics and data-driven decision-making
• Bachelor's degree in Marketing, Business, or a related field preferred
• Experience in the fitness and wellness industry strongly preferred