Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Ensure customers are fully onboarded and leveraging the platform to meet their business objectives
• Monitor customer engagement, mitigate churn risks, and identify upsell opportunities
• Build strong relationships with key stakeholders, providing actionable insights and recommendations

Required Qualifications

• At least 4 years of experience in customer success or strategic account management in the SaaS industry
• Proactive, solution-oriented, and accountable mindset
• Strong analytical skills to assess customer needs and drive improvements
• Proficiency in Microsoft Suite, experience with CRMs (Salesforce preferred), and customer success platforms