Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance customer relationships and drive product success.

Key Responsibilities:

• Build and nurture strong relationships with customers to understand their goals and enhance platform usage
• Drive customer retention and identify growth opportunities through collaboration with sales and strategic planning
• Ensure accurate customer data in the CRM and conduct business reviews to align with customer outcomes

Qualifications:

• 1+ years of experience in Customer Success Management or a related field
• 2+ years of experience in the Multi-Family Property Management industry
• Highly organized with the ability to manage multiple clients and projects simultaneously
• Proven track record of meeting performance benchmarks and metrics
• Self-driven and adaptable, with a collaborative team mindset