Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Establish trusted relationships with customer executives and ensure successful onboarding and retention of cloud services
• Lead cloud adoption planning and execution across various Microsoft cloud technologies
• Align customer business goals with technical solutions and collaborate with internal and partner teams

Required Qualifications

• Bachelor's degree in business, Computer Science, Psychology, Sociology, or a related field
• 4+ years in customer success, technical consulting, program delivery, or portfolio management
• 6+ years in enterprise customer-facing roles preferred
• Strong familiarity with Microsoft Azure, M365, Dynamics 365, and/or Power Platform
• Relevant certifications such as Microsoft Azure Administrator or ITIL Foundation preferred