Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Manage defined customer engagements throughout their lifecycle
• Establish a consultative approach to ensure customer satisfaction and product adoption
• Develop success plans outlining critical success factors and metrics for customers

Required Qualifications:

• 3+ years of functional HCM or Financial domain experience
• 3+ years of experience in customer-facing professional services roles
• Experience working with the office of the CFO or CHRO preferred
• Previous SaaS experience is preferred
• Ability to collaborate and build strong relationships with customers and peers