Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager who will oversee client relationships and ensure their success.

Key Responsibilities

• Manage day-to-day operations as the main point of contact and program/project manager
• Facilitate internal and external customer meetings, preparing agendas and documentation
• Serve as a subject matter expert on commercial data and manage the UI/UX of customer-facing products

Required Qualifications

• Deep knowledge of biopharmaceutical marketing, managed markets, or distribution
• 5+ years of experience in a healthcare consulting role preferred
• Experience in a commercial capacity at a pharma/biotech manufacturer or health tech startup is a plus
• MBA or other related graduate-level degree is a plus
• Expert-level proficiency with Microsoft Excel and excellent quantitative analysis skills