Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Clinical Solutions.

Key Responsibilities

• Build and maintain strong, trusted relationships with customers to support their long-term success
• Act as the primary post-sales contact, guiding customers through their engagement and growth journey
• Collaborate cross-functionally to ensure customer needs are understood and addressed

Required Qualifications

• Background in Nursing, Health Administration, Informatics, or a related field preferred
• 3-5 years of experience at a SaaS company preferred
• High level understanding of subscription-based business models and the customer lifecycle
• Experience with customer engagement, adoption strategies, and relationship management
• Proficient in CRM, Customer Success platforms, Microsoft Office Suite, and other relevant customer management tools