Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

• Own the post-sale customer lifecycle across a portfolio of enterprise accounts
• Lead strategic conversations with stakeholders to drive value realization using the integrated suite of SaaS products
• Manage renewals and expansion opportunities while facilitating regular business reviews with customer champions

Required Qualifications

• 5+ years of experience in SaaS Customer Success or Account Management with enterprise customers
• Ability to engage effectively with senior business leaders and technical users
• Experience in leading success planning and renewal negotiations
• Knowledge of key personas such as Project/Product/Program Managers and Agile Coaches
• Highly organized and proactive, motivated by customer outcomes and long-term value creation