Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager focused on state and local courts.

Key Responsibilities

• Onboard and train government personnel on software, developing customized training programs
• Regularly communicate with government personnel to ensure their needs are met and they realize the full value of the software
• Manage CoCounsel accounts, offering tailored solutions and collaborating with internal teams to meet customer objectives

Required Qualifications

• A law degree and/or substantial experience working with government or court customers
• Experience in legal technology and/or AI-based software platforms
• Strong interest in learning about new technology and software
• Experience training and interacting with customers regularly
• A positive attitude and enjoyment in problem-solving and helping customers