Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager to enhance user adoption and client relationships in the real estate sector.

Key Responsibilities

• Manage and expand multifamily client accounts while reinforcing value with key stakeholders
• Monitor health metrics, conduct business reviews, and educate clients on the platform
• Project manage client-specific initiatives and identify account risks while coordinating internal teams

Required Qualifications

• Experience in a SaaS or software-related field
• Familiarity with the multifamily property management space is a plus
• Proficiency in Excel, including VLOOKUP and data entry functions
• Ability to work collaboratively and adapt to feedback
• Self-starter with a proactive approach to improvement opportunities