Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for Enterprise & Strategic Accounts.

Key Responsibilities

• Act as a trusted advisor to customers, ensuring smooth onboarding and product adoption
• Monitor customer usage, analyze trends, and proactively identify opportunities for improvement
• Collaborate with internal teams to drive resolution of customer issues and execute satisfaction initiatives

Required Qualifications

• Solid background in customer success, solution consulting, or post-sales engagement
• Experience working with technical clients or in complex environments is an asset
• Ability to thrive in a collaborative environment and navigate technical and strategic conversations
• Strong project management skills
• Commitment to client satisfaction and helping customers succeed