Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager for the Mid-Market in the Mid-Atlantic region.

Key Responsibilities

• Serve as the voice of the customer and provide feedback to maximize customer value and retention
• Educate customers on product features and best practices to drive adoption and ROI
• Collaborate with internal teams to ensure customer success and address any issues proactively

Required Qualifications

• 2+ years of experience in a Customer Success Manager role, with 5+ years in enterprise SaaS support
• Strong experience in building executive-level relationships at Fortune 500 companies
• Bachelor's degree in Computer Engineering, Computer Science, Electronics, or related field
• Proven ability to analyze customer needs and provide scalable solutions
• Familiarity with case management systems and CRM tools (e.g., SFDC, JIRA)