Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities:

• Establish and nurture trusted advisor relationships with cloud customers to ensure value realization and product adoption
• Conduct onboarding workshops and business reviews to maintain high customer engagement and develop loyalty
• Monitor customer health and proactively identify and mitigate issues affecting satisfaction and retention

Required Qualifications:

• 5-7 years of experience as a CSM for cloud-based solutions in data intelligence or data management
• Strong expertise in data observability, data quality, data governance, or data intelligence
• Proven track record of driving adoption and delivering measurable outcomes in data-centric environments
• Familiarity with data management practices and compliance frameworks (e.g., GDPR, CCPA)
• Understanding of modern cloud computing concepts such as IaaS, PaaS, and SaaS