Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (Aesthetic Clinics).

Key Responsibilities

• Lead and manage a distributed team of customer success associates, providing coaching and performance feedback
• Create and maintain training guides and processes to ensure high-quality customer support
• Provide hands-on training and troubleshoot technical issues for clinic staff

Required Qualifications

• 3-5 years of experience in customer success, client services, or technical support, preferably in healthtech or B2B SaaS
• Experience working with international healthcare clients and supporting multi-region deployments
• Familiarity with support ticketing systems and basic troubleshooting processes
• Comfort using CRM systems and knowledge base platforms
• Experience creating or maintaining help center content or self-service resources