Customer Success Manager

Job Summary

A company is looking for a Manager, Customer Success to design and implement customer success strategies for educational partnerships.

Key Responsibilities

• Design and implement a customer success strategy to support district partners
• Monitor product usage data to drive engagement and reduce churn
• Manage teacher trainers and oversee onboarding processes for districts

Required Qualifications

• 3+ years of experience as a Customer Success Manager
• Experience managing a Customer Success team for 3+ years
• Ability to design scalable strategies for product adoption and customer satisfaction
• Familiarity with CRM and communications platforms
• Passion for education and commitment to supporting district success