Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager, Public Sector.

Key Responsibilities

• Build trusted relationships with executives and key stakeholders to understand strategic goals and drive product adoption
• Act as the primary point of contact for day-to-day client interactions, including meeting preparation and follow-up
• Create and configure success plans that align use cases with customer objectives

Required Qualifications

• 10+ years of experience managing a book of existing clients as a Customer Success Manager or similar role
• 5+ years of experience managing high-value, complex, and strategic partnership accounts
• Customer-centric with a strong focus on driving customer outcomes and achieving objectives
• Data-driven, highly organized and accountable with a strong work ethic