Customer Success Manager

Job Summary

A company is looking for a Customer Success Engagement Manager.

Key Responsibilities

• Manage 3-5 concurrent customer implementation projects, ensuring timelines and deliverables are met
• Act as the central point of contact between customers, engineers, and internal teams to maintain alignment and communication
• Possess technical expertise in Generative AI and Private RAG concepts to support customer inquiries and collaboration

Required Qualifications

• Proven experience managing multiple concurrent projects in a SaaS or enterprise software context
• Familiarity with Generative AI, Private RAG, and related technologies
• Exceptional communication and interpersonal skills for engaging technical and non-technical audiences
• Strong analytical skills to anticipate and address challenges during implementation
• Innovative mindset to adapt to the fast-paced evolution of the company