Customer Success Manager

Job is Expired

Location: Remote

Compensation: To Be Discussed

Reviewed: Thu, Jul 31, 2025

Job Category: Customer Service

Weekly Hours: Full Time

Employer Type: Employer

Career Level: Experienced

Education Level: Bachelors

Job Summary

A company is looking for a Customer Success Manager.

Key Responsibilities

Act as the first escalation point for customer care, ensuring timely communication and resolution of service requests
Monitor customer satisfaction and financial results, implementing action plans to achieve objectives
Analyze operational data to provide recommendations for improving resupply performance and client relationships

Required Qualifications and Experience

Minimum 2 years of experience in the Healthcare (SaaS) industry and customer success
Bachelor's degree or equivalent combination of education and experience
Demonstrated leadership and relationship management skills
Understanding of KPIs and their impact on revenue objectives
Intermediate proficiency with Microsoft Office, particularly Excel and PowerPoint

COMPLETE JOB DESCRIPTION

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