Customer Success Manager

Job Summary

A company is looking for a Customer Success Manager (US).

Key Responsibilities

• Manage a portfolio of customers, driving engagement through all stages of the customer journey
• Consult with customers to understand their business goals and ensure ongoing value from the company's products
• Collaborate with cross-functional teams to enhance the customer experience and contribute to organizational growth projects

Required Qualifications

• Minimum 2 years of Customer Success experience preferred
• Experience in the renewable energy industry is a plus but not required
• Demonstrated ability to develop relationships at all levels within customer organizations
• Proficiency in customer relationship management (CRM) software, with experience in Salesforce and/or Gainsight preferred
• Startup or scale-up experience preferred, with comfort in fast-evolving environments