Customer Success Manager

Job Summary

A company is looking for an Expert Consultant - Customer Success Manager (Adobe Practice).

Key Responsibilities

• Manage client relationships and translate strategic goals into measurable value outcomes
• Develop and monitor Value Realization programs, including success metrics and measurement frameworks
• Communicate effectively with stakeholders to support Value Realization objectives and enhance client satisfaction

Required Qualifications

• 2-4 years of Customer Success or Account Management experience in consulting or agency settings
• Experience with Value Realization methodologies and ROI measurement
• Ability to conduct client workshops to define success criteria and value metrics
• Client relationship management and stakeholder engagement experience
• Basic understanding of business case development and consulting delivery methodologies